Policies
COVID 19 Policy
Our focus is helping to keep you, all our clients, and our staff members healthy.
If you are feeling unwell, please do not visit the clinic, and contact us to reschedule your appointment.
If you have tested positive for Covid, please do not visit the clinic, and contact us to reschedule your appointment.
When entering the clinic, please follow these hygiene protocols for your health and safety and ours:
Wash hands with soap and water before and after entering the clinic.
Use hand sanitizer that is available throughout the clinic.
If you do cough or sneeze, please ensure that it is into a bent elbow or tissue and wash or sanitize your hands immediately after.
Thank you for your cooperation.
Cancellation Policy
Your appointment time is reserved just for you. A late cancellation or missed appointment leaves a hole in the Professionals’ day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.
50% of the appointment fee will be charged for the first offence, and subsequent missed or late cancellations will be charged at 100%. We are unable to process any missed appointment fees through direct billing.
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We will not charge a cancellation fee for any late cancellation or missed appointments due to COVID19. We encourage you to follow provincial guidelines.
Information Storage and Privacy
Your privacy is very important to us and so is your health information. We take the storage and care of this information very seriously and take all the necessary precautions in order to keep both you and the clinic safe. All the information collected is to ensure that you receive the best possible care we have to offer. Said information will not be given out or sold to anyone or any company unless required by law or with given written consent by you.
Tipping/Gratuities
While we appreciate the kind gesture, we do not expect or encourage gratuities. At Body Language we encourage and greatly appreciate a referral or a google review to help build our small business.